MONEY-BACK GUARANTEE POLICY

1. MONEY-BACK GUARANTEE RULES

In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back guarantee option was presented to you at checkout, you are eligible to receive a refund provided that all of the following conditions are met.

  1. you have not submitted your initial assessment for us to review.

  2. you contact us via email at support@elitehealthandphysique.com within 30 days after your initial purchase and before the end of your subscription period, and

  3. you have followed the plan for at least 14 consecutive days within the first 30 days after the purchase for Elite Health and Physique University and 45 consecutive days within a 90 day period for our Elite Proven Process, Elite Burn and Elite Build programs.

We will review your application and notify you (by email) whether your application is approved.

IMPORTANT STATEMENT

Please note that only fulfillment of all the above requirements allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:

  1. Personal reasons (you don’t like the product, it did not meet your expectations, etc.);

  2. Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc.).

2. GENERAL REFUND RULES

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law.

Note for residents of certain US states. If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.

Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.

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